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Key Responsibility Areas

# Involved in providing 2nd level support to Airtel, India related to the Business Intelligence Servers (Charging Control Node, Service Data Point & Voucher Server).
# Working on UNIX (Oracle Solaris 5.10) Operating System & oracle/times ten based production servers.
# User & Security administration ensuring proper Authentication.
# Working on Client Trouble Tickets, Change Requests, Maintenance Requests, CSRs, and ensuring speedy resolution of queries & grievances, to maximize satisfaction.
# Involved in testing and acceptance of new telecom nodes.
# Coordination with Client, Internal Team and other departments within the organization for timely execution of the projects and analysis about the same.