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Key Responsibility Areas

Core Competencies:
# Handling the role of Technical Leader and involved in providing 2nd Level support to U-Mobile, Malaysia related to the Convergent Charging & Billing Servers (Charging Control Node, Service Data Point, & Voucher Server).
# Responsible for ensuring to perform operations and maintenance activities which includes troubleshooting based on customer complaints, errors, alerts, or alarms in production servers as reported by 1st Level Assurance, taking server backups as per policy, executing activities as per change requests, doing node audits, implementing the recommendations, & doing Preventive Maintenance.
# Technical troubleshooting for the problems related to Voice Call, SMS, GPRS, USSD, E-Recharge & Paper Recharge.
# Handle protocols like SS7, Gy, CAPv2, & Diameter and use the decoders such as TraceLogViewer (For Application Trace), Wireshark (For TCP/Snoop Trace), Apa (For SCCP Trace), & ASN Viewer (For CDR Decoding).
# Working on business configuration rating logic, KEDB, Housekeeping Policy, taking periodic team meetings, & ensure to prepare the document for all possible activities of operations.
# Ensuring the Handbook & Timesheet compliance, timely generation of customer reports & dumps, ensuring to achieve the defined KPIs, and making sure to perform operations & maintenance activities as per Event Management, Incident Management, Problem Management, & Change Management processes of ITIL.
# Requirement Gathering.
# Data Mining.
# Data Analysis.
# Technical Troubleshooting.
# Fault Management.
# Performance Management.
# Acceptance Testing.
# Client Coordination.
# Strong Documentation.
# Knowledge Sharing.
# Leadership Delegation.